Scattered across tools
Members raise issues, admins miss them, and the same problems show up next month. Without structure, every grievance feels personal — and every response feels late.
PRODUCT
resolve.
Grievance & request management
Give members a clear path to raise issues and get answers.
resolve. helps communities collect grievances, service requests, complaints, approvals, and follow-ups in a structured private workflow — so nothing falls through.
No credit card · Live walkthrough · Branded for your community
resolve · previewLive
Water schedule
#284 · assigned to Ward 14
Park lighting
#283 · assigned to PWD team
Garbage pickup
#282 · assigned to Sanitation
Why this matters
Complaints in chat go nowhere.
Members raise issues, admins miss them, and the same problems show up next month. Without structure, every grievance feels personal — and every response feels late.
No member context
Activity inside DMs to admin doesn't connect back to who your members actually are.
Decisions go cold
Follow-through stalls when there's no system tracking outcomes alongside the work.
The shift
From scattered tools to resolve..
Today
- DMs to admin
- Email threads
- Forms in folders
- Lost requests
- No status visibility
- Repeat complaints
With resolve
- Complaint forms
- Categories & tags
- Assigned owners
- Status tracking
- Member updates
- Escalation paths
What resolve. handles
Built for outcomes, not features.
Complaint forms
Structured intake — title, category, severity, attachments.
Categories
Group by type so the right team picks up the right issues.
Assignment
Route to owners automatically or by admin assignment.
Status tracking
Members can see where their request is, without asking.
Internal notes
Admin-only context for resolution, kept off the member view.
Member updates
Send progress, requests for info, and resolutions in-thread.
Escalation
Auto-escalate when SLA is breached or severity is high.
Reports
See response time, volumes, and trends in one place.
How it works
Set up in four steps.
- 01
Member submits
Structured intake form, available across web and mobile.
- 02
Auto-route
Assigned by category, or by admin to a specific owner.
- 03
Track & update
Status, internal notes, and member-facing updates in one thread.
- 04
Resolve & report
Close with a resolution. Trend reports show what's recurring.
- 01
Member submits
Structured intake form, available across web and mobile.
- 02
Auto-route
Assigned by category, or by admin to a specific owner.
- 03
Track & update
Status, internal notes, and member-facing updates in one thread.
- 04
Resolve & report
Close with a resolution. Trend reports show what's recurring.
Best for these communities
Already running on resolve..
Use case
Civic communities
Public bodies, departments, and civic organizations
ExploreUse case
Healthcare networks
Doctors, hospitals, specialists, and medical associations
ExploreUse case
Impact communities
NGOs, donors, volunteers, and program teams
ExploreUse case
Professional networks
Trade bodies, business groups, and industry networks
ExploreUse case
Cultural communities
Samaj groups, local associations, and social groups
ExploreUse case
Political communities
Politicians, public leaders, parties, and constituency teams
ExploreTrust, control & governance built in
Role-based accessPrivate groupsMember tiersCustom brandingMulti-languageRTL-readyData ownershipGovernance
FAQ
Questions, answered.
Can members submit anonymously?+
Yes. You can offer anonymous intake for sensitive issues while still tracking case status.
What kinds of workflows does this support?+
Grievances, service requests, approvals, suggestions, escalations — anything that needs intake, tracking, and resolution.
Can different categories go to different teams?+
Yes. Routing rules send each category to the right owner or team automatically.
Do members see what's happening with their request?+
Yes — they see status updates in the same thread, without admins having to write a separate email.
Can we report on response time and trends?+
Yes. Dashboards show open volume, average resolution time, and recurring issue types.
Stop losing complaints in chat.
Give your community a clear path to raise issues — and a clear path for your team to respond.