1. Introduction

Enclira provides technology that enables organizations, businesses, communities, associations, institutions, creators, professionals, service providers and other customers to create and operate digital communities, private spaces, websites, mobile applications, communication channels, marketplaces, membership systems, content platforms and related digital services.

Enclira may provide these services directly or through white-labelled applications and websites operated under a customer’s name, branding, domain or application identity.

These Terms apply to:

• Enclira websites.
• Enclira web applications.
• Enclira mobile applications.
• White-labelled applications powered by Enclira.
• Community and membership functionality.
• Social and communication functionality.
• AI and IRA functionality.
• Marketplace and service-provider functionality.
• E-commerce functionality.
• Events and registrations.
• Forms, surveys, polls and quizzes.
• Subscriptions and memberships.
• Payment-related functionality.
• Content and media functionality.
• Integrations.
• APIs.
• Administrative interfaces.
• Customer portals.
• Other Enclira services.

By accessing or using an Enclira service, you agree to these Terms.

If you do not agree to these Terms, you must not use the applicable Enclira service.

2. Definitions

For purposes of these Terms:

• “Enclira” means Enclira Labs Private Limited and, where applicable, its affiliates, subsidiaries, successors and permitted assigns.
• “Platform” means the Enclira technology platform, including software, APIs, infrastructure, websites, applications, databases, interfaces and related technology.
• “Customer” means an organization, company, business, association, institution, creator, professional, service provider or other entity or person that subscribes to or otherwise uses Enclira services.
• “Customer Administrator” means a person authorized by a Customer to administer its Enclira environment.
• “End User” means an individual who accesses or uses an Enclira-powered application, website, community or service.
• “Customer Application” means a website, mobile application, portal or digital service operated by a Customer using Enclira technology.
• “White-Label Service” means an Enclira service made available under the Customer’s branding, name, domain, application identity or other presentation.
• “Customer Content” means content, information, data, files, media, records and other materials submitted, uploaded, transmitted or otherwise provided to Enclira by or on behalf of a Customer or its users.
• “User Content” means content submitted, uploaded, published, transmitted or otherwise provided by an End User.
• “AI Services” means AI-powered functionality provided through Enclira, including IRA, chatbots, AI assistants, automated workflows, recommendations, summarization, classification and related functionality.
• “Marketplace” means functionality through which Customers, vendors, merchants, service providers or other parties may offer goods or services to users.
• “Transaction” means a purchase, subscription, order, donation, membership payment, service payment, refund, payout, commission or other financial activity supported by the Platform.
• “Third-Party Service” means a product, service, API, platform, payment processor, AI provider, cloud service, communication provider, social network, analytics provider or other service operated by a third party.
• “Subscription” means a paid or trial subscription to an Enclira service.

3. Acceptance of These Terms

By:

• Creating an account.
• Accepting these Terms.
• Subscribing to an Enclira service.
• Accessing an Enclira application.
• Using a Customer Application.
• Accessing a White-Label Service.
• Otherwise using the Platform.

You acknowledge that you have read, understood and agreed to these Terms.

If you are accepting these Terms on behalf of an organization, you represent and warrant that you have authority to bind that organization.

If you do not have such authority, you must not accept these Terms on behalf of the organization.

4. Eligibility

You must have the legal capacity required by applicable law to enter into these Terms.

Where applicable, a Customer may permit individuals below the age of majority to use its Enclira environment.

Customers are responsible for ensuring that their use of Enclira involving minors complies with applicable law.

Enclira does not knowingly permit unlawful use of the Platform by children or minors. The Enclira Child Safety Standards describe the conduct prohibited across Enclira-powered services and how to report it.

Certain features may have additional age requirements.

5. Enclira’s Role

Enclira is primarily a technology provider.

Unless expressly stated otherwise, Enclira is not:

• The employer of a Customer’s users.
• The owner of a Customer’s community.
• The merchant for every marketplace transaction.
• The seller of every product listed through the Marketplace.
• The provider of every service listed through the Marketplace.
• A bank.
• A financial institution.
• An investment adviser.
• An insurance provider.
• A medical provider.
• A legal adviser.
• A tax adviser.
• An educational institution.
• A political organization.
• A religious organization.
• A substitute for professional advice.

The identity and responsibilities of the actual organization, merchant, vendor, service provider or other party may depend on the specific service being used.

6. Customer Organizations and White-Label Services

Customers may use Enclira to create branded digital environments.

A Customer may control:

• Application branding.
• Community rules.
• Membership.
• User permissions.
• Content.
• Forms.
• Events.
• Communications.
• Marketplace listings.
• Services.
• Organizational policies.
• User access.

The Customer is responsible for its own activities and instructions provided to Enclira.

Enclira may provide the underlying technology, hosting and infrastructure.

A White-Label Service may therefore appear to be operated by the Customer even though Enclira provides the underlying technology.

Customers must not represent Enclira as being the legal owner, merchant, employer, service provider or operator of the Customer’s business unless expressly authorized.

7. Customer Responsibilities

Customers are responsible for:

• Their use of the Platform.
• Their users.
• Their administrators.
• Their content.
• Their data.
• Their privacy notices.
• Their legal bases for processing personal information.
• Obtaining required permissions and consents.
• Their products and services.
• Their marketplace activities.
• Their transactions.
• Their communications.
• Their tax obligations.
• Their regulatory obligations.
• Their advertising.
• Their claims and representations.
• Their customer support.
• Their refunds.
• Their legal compliance.

Customers must not instruct Enclira to perform unlawful processing or activities.

Customers must ensure that information submitted to Enclira has been collected and may lawfully be processed through the Platform.

8. User Accounts

Certain features require an account. You agree to:

• Provide accurate information.
• Maintain current information.
• Protect your credentials.
• Not share authentication credentials.
• Notify Enclira or the applicable Customer of unauthorized access.
• Use your account only for lawful purposes.

You are responsible for activities performed through your account unless the unauthorized activity resulted directly from Enclira’s failure to maintain reasonable security measures.

Enclira may require identity verification or additional information where reasonably necessary for security, fraud prevention, payment processing, regulatory requirements, account recovery, marketplace activities or other legitimate operational purposes.

9. Account Administration

Customer Administrators may have broad control over their organization’s Enclira environment.

Depending on the configuration, administrators may be able to:

• Create or deactivate accounts.
• Manage users.
• Assign roles.
• Manage groups.
• Access content.
• Moderate content.
• Configure permissions.
• Manage events.
• Manage forms.
• Review transactions.
• Configure marketplace functionality.
• Export information.

Customers are responsible for selecting appropriate administrators and permissions.

Enclira is not responsible for misuse of administrator privileges by a Customer’s authorized administrator, except where caused by Enclira’s own breach of applicable contractual or legal obligations.

10. Acceptable Use

You must use Enclira only for lawful purposes. You must not use Enclira to:

• Violate applicable law.
• Infringe intellectual-property rights.
• Impersonate another person or organization.
• Engage in fraud.
• Distribute malware.
• Compromise security.
• Conduct unauthorized penetration testing.
• Access accounts without authorization.
• Harvest information unlawfully.
• Send unlawful spam.
• Conduct phishing.
• Distribute illegal content.
• Facilitate criminal activity.
• Exploit minors.
• Facilitate trafficking.
• Distribute non-consensual intimate material.
• Distribute malicious software.
• Interfere with Platform availability.
• Overload infrastructure.
• Reverse engineer the Platform except where legally permitted.
• Circumvent security controls.
• Bypass subscription restrictions.
• Evade usage limits.
• Resell Enclira without authorization.
• Use automated systems to abuse the Platform.
• Create accounts for fraudulent purposes.
• Manipulate transactions.
• Manipulate reviews or ratings.
• Conduct unauthorized financial activities.
• Violate applicable marketplace laws.
• Use AI features for prohibited or unlawful activities.

Enclira may suspend or terminate access where it reasonably believes these restrictions have been violated.

11. Prohibited Content

You must not upload, publish, transmit or distribute content that:

• Is unlawful.
• Promotes violence or terrorism.
• Exploits children.
• Contains malware.
• Infringes intellectual-property rights.
• Violates privacy rights.
• Contains unauthorized personal information.
• Constitutes fraud.
• Impersonates another person.
• Constitutes unlawful harassment.
• Contains unlawful threats.
• Facilitates criminal activity.
• Violates applicable export restrictions.
• Violates sanctions.
• Violates marketplace requirements.
• Violates applicable platform rules.

Enclira may remove or restrict access to content where reasonably necessary to comply with law, respond to valid legal requests, protect users, protect Enclira, address security risks or enforce these Terms.

12. User Content

Users retain ownership of content they lawfully own.

By submitting content to Enclira, you grant Enclira the limited rights necessary to:

• Host the content.
• Store the content.
• Reproduce it technically.
• Transmit it.
• Display it to authorized users.
• Process it according to Customer configuration.
• Back it up.
• Secure it.
• Provide the requested service.

This license is limited to operating, maintaining, securing and providing the applicable service.

Enclira does not acquire ownership of User Content merely because it is stored or processed through the Platform.

13. Customer Content

As between Enclira and the Customer, the Customer generally retains its rights in Customer Content.

The Customer grants Enclira the rights reasonably necessary to:

• Provide the services.
• Host information.
• Process information.
• Maintain databases.
• Create backups.
• Transmit information.
• Provide technical support.
• Secure the Platform.
• Prevent abuse.
• Maintain service reliability.
• Comply with lawful instructions.
• Perform other activities permitted by the applicable agreement.

Enclira may use aggregated or appropriately de-identified information for analytics, security, benchmarking and service improvement where permitted by applicable law and contractual obligations.

14. Intellectual Property

The Enclira Platform and its underlying technology are owned by or licensed to Enclira.

Except for rights expressly granted under these Terms, Enclira retains all rights in:

• Software.
• Source code.
• Object code.
• APIs.
• Architecture.
• Databases.
• Interfaces.
• Designs.
• Trademarks.
• Logos.
• Documentation.
• Workflows.
• Templates.
• Algorithms.
• System architecture.
• Proprietary processes.
• Know-how.
• AI systems.
• Platform improvements.

Nothing in these Terms transfers ownership of Enclira intellectual property to a Customer or End User.

15. Customer Branding

Customers may provide:

• Logos.
• Trademarks.
• Names.
• Application names.
• Domain names.
• Images.
• Other brand assets.

Customers grant Enclira a limited license to use those assets solely to provide the requested services.

Customers represent that they have sufficient rights to provide such materials.

Customers are responsible for claims arising from unauthorized use of third-party branding or content supplied by them.

16. Enclira Branding

Unless expressly permitted, you must not:

• Copy Enclira branding.
• Register confusingly similar trademarks.
• Represent yourself as Enclira.
• Remove proprietary notices where prohibited.
• Use Enclira trademarks in a misleading manner.

White-label customers may remove or replace Enclira branding only to the extent permitted under their subscription or agreement.

17. Subscriptions

Enclira may offer:

• Free plans.
• Free trials.
• Paid subscriptions.
• Usage-based plans.
• Organization plans.
• Enterprise plans.
• Add-ons.
• Credits.
• Feature-specific subscriptions.

The features, limits and pricing applicable to a Subscription will be identified during purchase or in the applicable order form.

18. Free Trials

Enclira may offer free trials, including a 14-day free trial. Unless otherwise stated:

• The trial begins when activated.
• Trial access is limited to the applicable plan.
• Trial features may be changed.
• Enclira may limit trial eligibility.
• Multiple trial accounts may not be created to circumvent restrictions.
• Trial access may expire automatically.
• Customer Content may be subject to deletion after the applicable retention period.

A free trial does not create a permanent entitlement to any feature.

Enclira may discontinue or modify trial programs at any time, subject to applicable law and contractual commitments.

19. Subscription Fees

Subscription fees are payable according to the applicable pricing, order form or subscription plan. Unless expressly stated otherwise:

• Fees are non-refundable except where required by law or expressly agreed.
• Taxes may be charged in addition to listed prices.
• Usage exceeding plan limits may result in additional charges.
• Payment obligations survive termination for amounts already incurred.

Enclira may modify pricing for future billing periods with reasonable notice.

20. Automatic Renewal

Where a subscription is configured for automatic renewal:

• The subscription will renew for the applicable billing period.
• The applicable payment method may be charged.
• The subscription continues until cancelled.

Customers are responsible for cancelling before renewal where they do not wish to continue.

Mandatory consumer cancellation rights remain unaffected.

21. Failed Payments

If a payment fails, Enclira may:

• Retry the payment.
• Request updated payment information.
• Restrict certain functionality.
• Suspend the subscription.
• Terminate the subscription after applicable notice.

Enclira is not responsible for failures caused by banks, payment providers, payment networks or insufficient funds.

22. Taxes

Fees may be subject to:

• GST.
• VAT.
• Sales tax.
• Withholding tax.
• Digital-services taxes.
• Other applicable taxes.

Customers are responsible for taxes applicable to their purchases except taxes imposed on Enclira’s net income.

Enclira may collect applicable taxes where required by law.

23. Payments

Enclira may integrate with third-party payment processors including Stripe, Razorpay and other providers.

Depending on the transaction:

• The payment processor may process payment information.
• Enclira may receive transaction status and references.
• The Customer or merchant may be the seller.
• Enclira may facilitate the technology.
• Payment disputes may be handled by the applicable payment provider or merchant.

Enclira does not guarantee approval of any transaction.

Payment providers may impose their own terms and requirements.

24. Marketplace

Enclira may provide Marketplace functionality allowing third parties to offer products, services, subscriptions, local services, learning services, professional services and other offerings.

Unless expressly stated otherwise, Enclira is a technology intermediary and does not own or control products or services offered by independent merchants or service providers.

The merchant or service provider is responsible for:

• Descriptions.
• Pricing.
• Availability.
• Quality.
• Fulfillment.
• Delivery.
• Warranties.
• Refunds.
• Consumer compliance.
• Taxes.
• Licenses.
• Regulatory requirements.

The applicable marketplace may be subject to additional terms.

25. Marketplace Transactions

A transaction through an Enclira-powered Marketplace may create a separate contractual relationship between buyer and seller, customer and service provider, organization and participant, or merchant and consumer.

Enclira is not automatically a party to that underlying contract.

Unless expressly stated otherwise, Enclira does not guarantee:

• Product quality.
• Service quality.
• Merchant solvency.
• Availability.
• Delivery.
• Accuracy of listings.
• Merchant compliance.
• Suitability of products or services.

Mandatory consumer rights are not excluded by this section.

26. Commissions

Where applicable, Enclira may charge:

• Platform fees.
• Transaction fees.
• Commissions.
• Marketplace fees.
• Service fees.
• Payment-processing-related fees.
• Subscription fees.

Commission structures may vary by Customer, organization, vendor, service, transaction type, geography, plan or negotiated agreement.

Applicable commission rates will be communicated through the relevant commercial agreement or Platform configuration.

27. Refunds

Refunds may be governed by:

• Enclira’s applicable refund policy.
• The Customer’s refund policy.
• Merchant terms.
• Marketplace terms.
• Payment-provider rules.
• Applicable consumer law.

Where Enclira is not the merchant, Enclira may refer refund requests to the relevant merchant or Customer.

Nothing in these Terms excludes mandatory refund rights provided by applicable law.

28. Financial and Regulated Services

Enclira does not provide regulated financial services merely because the Platform enables transactions.

Enclira does not provide:

• Investment advice.
• Banking services.
• Lending.
• Insurance.
• Securities brokerage.
• Financial planning.
• Tax advice.

Customers must not use Enclira to conduct regulated activities unless they have obtained all required licenses and approvals.

Enclira may restrict services where it reasonably determines that a proposed activity creates unacceptable regulatory, financial or security risk.

29. AI and IRA Services

Enclira may provide AI functionality through IRA and other AI-powered features.

AI outputs may be inaccurate, incomplete, outdated, biased, misleading or unsuitable for a particular purpose.

You must independently verify important outputs. You must not rely solely on AI outputs for decisions involving:

• Medical treatment.
• Legal rights.
• Financial decisions.
• Employment.
• Credit.
• Insurance.
• Education.
• Safety-critical decisions.
• Other high-impact decisions.

Unless expressly agreed in writing, Enclira does not guarantee that AI outputs are accurate or suitable for a particular purpose.

30. AI Inputs and Outputs

You are responsible for ensuring that you have the right to submit information to AI features.

You must not submit confidential, sensitive or regulated information to an AI feature unless the applicable service expressly supports such information, you have the necessary rights and permissions, and the processing is lawful.

AI outputs may be generated using third-party technology providers.

Enclira may process AI inputs and outputs as necessary to provide the requested functionality, subject to applicable agreements and privacy requirements.

31. AI Intellectual Property

To the extent permitted by law:

• You retain rights you already possess in your inputs.
• Enclira does not claim ownership of your original content merely because AI processes it.
• AI-generated output may not be unique.
• Another user may receive similar output.

You are responsible for determining whether an AI output can legally be used for your intended purpose.

32. Automated Workflows

Enclira’s IRA and other automation functionality may perform actions based on:

• User instructions.
• Administrator configuration.
• Workflow rules.
• Triggers.
• Connected services.
• AI-generated decisions.

You are responsible for reviewing automation configuration before enabling it.

Enclira is not responsible for consequences arising from improperly configured workflows where Enclira performed the workflow according to the configured instructions.

Customers should implement appropriate human review for consequential workflows.

33. Third-Party Services

Enclira may integrate with third-party services including:

• Stripe.
• Razorpay.
• AWS.
• Communication providers.
• Social-media platforms.
• AI providers.
• Analytics providers.
• Storage providers.
• Meeting providers.
• Authentication providers.
• Other APIs and services.

Third-party services may have separate terms.

Enclira is not responsible for third-party availability, security, functionality, pricing, policies, outages, modifications, data processing or termination.

Where a third-party service is essential to a feature, changes by that provider may affect the feature.

34. API and Integration Use

Customers may use Enclira APIs only according to applicable documentation and limits. You must not:

• Abuse APIs.
• Circumvent rate limits.
• Reverse engineer authentication.
• Extract data beyond authorization.
• Use APIs to attack other systems.
• Create excessive load.
• Use API credentials belonging to another party.

Enclira may modify API limits and functionality where reasonably necessary for security, reliability or Platform evolution.

Material breaking changes for contracted enterprise services will be handled according to the applicable agreement.

35. Social-Media Integrations

Where Enclira integrates with platforms such as Facebook, Instagram, LinkedIn, YouTube, Google or other services:

• You authorize Enclira to perform actions you explicitly configure.
• The third party may impose additional rules.
• API permissions may change.
• Third-party platforms may restrict functionality.
• Enclira does not guarantee continued availability of third-party APIs.

Enclira is not responsible for actions independently taken by third-party platforms.

36. Communication Services

Enclira may provide or integrate:

• Email.
• SMS.
• Push notifications.
• Messaging.
• WhatsApp or similar channels.
• Voice or IVR services.
• Other communication services.

Customers are responsible for ensuring their communications comply with anti-spam laws, consent requirements, telecommunications rules, applicable marketing laws and platform policies.

Enclira may restrict communication functionality where abuse or regulatory risk is detected.

37. Events and Meetings

Enclira may provide event and meeting functionality. Event organizers are responsible for:

• Event information.
• Participant safety.
• Event legality.
• Refunds.
• Attendance.
• Venue.
• Third-party service providers.
• Participant communications.

Enclira does not guarantee the quality, safety or legality of events organized by Customers or users.

38. Surveys, Polls and Forms

Customers may create forms, surveys, polls and questionnaires. Customers are responsible for ensuring that:

• Questions are lawful.
• Collection is necessary.
• Appropriate consent is obtained where required.
• Sensitive information is handled appropriately.
• Retention is appropriate.
• Results are used lawfully.

Enclira is a technology provider and does not independently validate every form or survey created by Customers.

39. Grievance Systems

Enclira may provide grievance and complaint functionality. Submitting a grievance through Enclira does not guarantee:

• Acceptance.
• Investigation.
• Resolution.
• Compensation.
• Legal recognition.
• Regulatory action.

The organization responsible for the relevant community or service generally determines how grievances are handled.

40. E-Commerce

Where Enclira supports e-commerce, Customers and merchants are responsible for complying with applicable:

• Consumer laws.
• E-commerce laws.
• Taxation requirements.
• Product regulations.
• Advertising laws.
• Pricing requirements.
• Refund requirements.
• Warranty obligations.
• Marketplace obligations.

For India-facing marketplace activity, applicable consumer and e-commerce requirements may apply to digital transactions and marketplace models.

Enclira may provide technical functionality without assuming the merchant’s statutory obligations.

41. Content Moderation

Enclira may provide moderation tools.

Customers remain responsible for determining their community moderation policies.

Enclira may implement automated or manual systems to detect:

• Spam.
• Malicious content.
• Abuse.
• Security threats.
• Policy violations.

Automated moderation may produce errors.

Enclira does not guarantee that all prohibited content will be detected or removed.

42. Security

You must not:

• Attempt unauthorized access.
• Bypass authentication.
• Exploit vulnerabilities without authorization.
• Conduct denial-of-service attacks.
• Distribute malware.
• Interfere with Platform infrastructure.

If you discover a security vulnerability, you should report it to Enclira through the designated security contact at security@enclira.com.

Unauthorized testing may result in suspension.

43. Service Availability

Enclira aims to provide reliable services but does not guarantee uninterrupted availability, zero downtime, error-free operation, uninterrupted API availability or uninterrupted third-party integrations.

Services may be temporarily unavailable due to:

• Maintenance.
• Upgrades.
• Security incidents.
• Infrastructure failures.
• Cloud-provider outages.
• Network failures.
• Third-party failures.
• Force majeure.
• Regulatory requirements.

Enterprise customers may receive separate service-level commitments under a written agreement.

44. Service Changes

Enclira may:

• Add features.
• Modify features.
• Remove obsolete features.
• Improve performance.
• Change interfaces.
• Change infrastructure.
• Modify integrations.

Enclira will make commercially reasonable efforts to avoid materially reducing contracted functionality during an active paid term unless necessary for security, legal compliance, third-party dependency, technical necessity or prevention of abuse.

45. Data Export

Where supported by the applicable plan, Customers may export Customer Content.

Export functionality may depend on:

• Subscription.
• Technical limitations.
• Data format.
• Applicable law.
• Third-party integrations.

Enclira is not required to maintain indefinitely any particular export format.

46. Account Suspension

Enclira may suspend access where reasonably necessary because of:

• Non-payment.
• Security threats.
• Suspected fraud.
• Unlawful activity.
• Abuse.
• Material breach of these Terms.
• Excessive resource usage.
• Third-party requirements.
• Legal obligations.
• Risk to Enclira or other users.

Where reasonably practical, Enclira may provide notice before suspension.

Immediate suspension may occur where delay could create significant security, legal or operational risk.

47. Termination

A Customer may terminate its subscription according to the applicable cancellation procedure.

Enclira may terminate or suspend an account where:

• The Customer materially breaches these Terms.
• Payment remains overdue.
• The Customer engages in unlawful activity.
• The Customer creates significant security risk.
• The Customer violates acceptable-use requirements.
• Continued service becomes legally prohibited.
• Continued service creates material risk to Enclira or other customers.

Termination does not eliminate obligations accrued before termination.

48. Effect of Termination

Upon termination:

• Access may cease.
• Subscriptions may stop.
• API credentials may be disabled.
• Marketplace functionality may cease.
• Outstanding amounts remain payable.
• Licenses granted to use Enclira software terminate.

Customer Content may be deleted according to the applicable retention policy, agreement or law.

Enclira may retain information where necessary for legal compliance, accounting, tax, fraud prevention, security, dispute resolution or enforcement of agreements.

49. Intellectual Property Claims

If a third party claims that the Enclira Platform itself infringes intellectual-property rights, Enclira may, at its discretion:

• Modify the affected service.
• Replace the affected functionality.
• Obtain rights to continue providing it.
• Suspend the affected functionality.
• Terminate the affected service and provide any refund required under the applicable agreement.

This section does not apply to infringement caused by Customer Content, User Content, Customer branding, unauthorized modifications, third-party integrations or combinations not provided by Enclira.

50. Customer Indemnification

To the maximum extent permitted by applicable law, the Customer agrees to defend, indemnify and hold harmless Enclira and its affiliates, officers, employees, contractors and service providers from claims, losses, damages, liabilities, costs and expenses arising from:

• Customer Content.
• User Content under the Customer’s control.
• Customer’s products or services.
• Marketplace activities.
• Transactions.
• Customer’s breach of these Terms.
• Unlawful processing instructed by the Customer.
• Infringement caused by Customer materials.
• Customer’s violation of law.
• Customer’s misuse of the Platform.
• Claims by Customer’s users relating to the Customer’s independent activities.

Enclira will provide reasonable notice of a covered claim where legally permitted.

51. Enclira Indemnification

Subject to the limitations in these Terms and any applicable enterprise agreement, Enclira will defend a Customer against a third-party claim alleging that the unmodified Enclira Platform infringes that third party’s intellectual-property rights.

Enclira’s obligations do not apply where the claim arises from:

• Customer Content.
• Customer instructions.
• Customer modifications.
• Third-party services.
• Combination with systems not provided by Enclira.
• Use outside the authorized scope.
• Continued use after Enclira provides a non-infringing alternative.

This section constitutes Enclira’s principal intellectual-property indemnification obligation unless a separate written agreement states otherwise.

52. Disclaimer of Warranties

To the maximum extent permitted by applicable law, Enclira services are provided on an “as is” and “as available” basis.

Enclira disclaims warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, accuracy, reliability and suitability.

Enclira does not guarantee that:

• The Platform will satisfy every requirement.
• Services will always be available.
• Information will always be accurate.
• AI output will be correct.
• Third-party integrations will remain available.
• Marketplace participants will perform as expected.
• Transactions will always succeed.
• Content will never be lost.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

53. Limitation of Liability

To the maximum extent permitted by applicable law, Enclira will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, including:

• Loss of profits.
• Loss of revenue.
• Loss of business.
• Loss of goodwill.
• Loss of anticipated savings.
• Loss of opportunity.
• Business interruption.
• Loss resulting from third-party services.
• Loss resulting from Customer decisions.
• Loss resulting from User Content.

To the maximum extent permitted by applicable law, Enclira’s aggregate liability arising from a paid subscription will not exceed the fees actually paid by the relevant Customer to Enclira for the applicable service during the 12 months immediately preceding the event giving rise to the claim.

For free services, Enclira’s aggregate liability will be limited to the maximum amount permitted by applicable law and, where legally permissible, the equivalent of USD 100.

Nothing in these Terms limits liability that cannot legally be limited, including liability arising from fraud, willful misconduct or other liability that applicable law prohibits the parties from excluding or limiting.

Enterprise customers may have different liability arrangements under a separately negotiated written agreement.

54. High-Risk Use

Unless expressly agreed in writing, Enclira is not designed as a sole or critical decision-making system for:

• Emergency response.
• Medical diagnosis or treatment.
• Aviation.
• Nuclear operations.
• Weapons.
• Critical infrastructure.
• Autonomous vehicles.
• Life-support systems.
• High-risk financial decisions.
• Other safety-critical systems.

Customers must maintain appropriate human oversight for consequential activities.

55. Regulatory Compliance

Customers are responsible for determining which laws apply to their activities.

Depending on the Customer’s industry and geography, this may include:

• Privacy laws.
• Consumer laws.
• E-commerce laws.
• Telecommunications laws.
• Employment laws.
• Education laws.
• Healthcare laws.
• Financial regulations.
• Political regulations.
• Charitable regulations.
• Tax laws.
• Advertising laws.

Enclira does not represent that the Platform is compliant with every sector-specific regulatory requirement for every Customer.

Additional contractual safeguards may be required for regulated industries.

56. Privacy

Enclira’s processing of personal information is described in the Enclira Privacy Policy.

The Privacy Policy forms part of the overall Enclira legal framework.

Where Enclira processes personal information on behalf of a Customer, a separate Data Processing Agreement may apply.

Where the Privacy Policy and these Terms address different subjects, each document applies to its respective subject.

57. Data Processing Agreements

Customers requiring processor-specific contractual terms may enter into an Enclira Data Processing Agreement.

Where applicable, the DPA governs processing of personal information by Enclira on behalf of the Customer.

If there is a conflict between these Terms and a signed DPA concerning data-protection obligations, the DPA will control to the extent of the conflict.

58. Confidentiality

Each party may receive confidential information from the other.

The receiving party must use reasonable measures to protect confidential information.

Confidential information does not include information that:

• Is publicly available without breach.
• Was already lawfully known.
• Is independently developed.
• Is lawfully received from another source without confidentiality obligations.

A party may disclose confidential information where required by law, provided it gives notice where legally permitted.

59. Government and Legal Requests

Enclira may disclose information where legally required or reasonably necessary to:

• Comply with law.
• Comply with court orders.
• Respond to lawful governmental requests.
• Protect users.
• Investigate fraud.
• Protect Enclira.
• Enforce these Terms.

Where legally permitted, Enclira may provide notice to the affected Customer or user.

60. Force Majeure

Enclira will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including:

• Natural disasters.
• War.
• Terrorism.
• Civil unrest.
• Governmental action.
• Sanctions.
• Internet failures.
• Cloud outages.
• Telecommunications failures.
• Power failures.
• Cyberattacks.
• Pandemics.
• Labor disputes.
• Third-party infrastructure failures.
• Regulatory changes.

The affected party will use reasonable efforts to mitigate the impact.

61. Export Controls and Sanctions

You must comply with applicable export-control and sanctions laws.

You must not use Enclira in violation of applicable sanctions or export restrictions.

Enclira may restrict access where necessary to comply with applicable sanctions, export controls or governmental requirements.

62. Anti-Bribery

Customers and users must not use Enclira to facilitate bribery, corruption, kickbacks or other unlawful payments.

Enclira may suspend services where it reasonably believes the Platform is being used for such activities.

63. Modifications to These Terms

Enclira may update these Terms from time to time.

Material changes may be communicated through:

• Email.
• Application notices.
• Website notices.
• Customer portals.
• Other reasonable methods.

The updated Terms will become effective on the stated effective date.

Continued use after the effective date constitutes acceptance where legally permitted.

Where applicable law requires affirmative consent, Enclira will obtain it.

64. Assignment

You may not assign these Terms without Enclira’s prior written consent, except where permitted under a corporate restructuring or transfer of substantially all relevant assets.

Enclira may assign these Terms to:

• An affiliate.
• A successor.
• An acquirer.
• A purchaser of substantially all relevant assets.
• Another entity as part of a corporate restructuring.

65. No Waiver

Failure to enforce a provision of these Terms does not constitute a waiver of the right to enforce that provision later.

66. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.

The invalid provision will be modified only to the extent necessary to make it enforceable while preserving its intended commercial purpose.

67. Entire Agreement

These Terms, together with:

• The Privacy Policy.
• Applicable DPA.
• Applicable order form.
• Subscription terms.
• Marketplace terms.
• Service-specific terms.
• Enterprise agreement.

Constitute the agreement governing the applicable Enclira service.

If there is a conflict: a separately signed enterprise agreement generally controls; the applicable DPA controls for data-processing obligations; applicable service-specific terms control for that service; and these Terms control otherwise.

68. Relationship of the Parties

Nothing in these Terms creates:

• A partnership.
• A joint venture.
• An employment relationship.
• An agency relationship.
• A franchise.
• A fiduciary relationship.

Except where expressly agreed, neither party may bind the other.

69. Notices

Legal notices to Enclira should be sent to Enclira Labs Private Limited:

• Legal: legal@enclira.com.
• Privacy: privacy@enclira.com.
• Address: Enclira Labs, Arenesha Coworking Space, 6th Floor, The District, Financial District, Nanakramguda, Hyderabad, Telangana 500032, India.

Customer notices may be sent to the email or administrative address associated with the account.

70. Governing Law

Unless a separate written agreement provides otherwise, these Terms are governed by the laws of India, without regard to conflict-of-law principles.

Mandatory consumer-protection and other mandatory laws applicable to a user in their jurisdiction are not excluded where they cannot lawfully be excluded.

For enterprise customers, a separate agreement may specify governing law and jurisdiction.

71. Dispute Resolution

The parties will first attempt to resolve disputes through good-faith discussions.

Where a dispute cannot be resolved amicably, the dispute may be referred to arbitration or courts as provided under applicable law and any applicable enterprise agreement.

For commercial agreements governed by Indian law, Enclira may provide for arbitration in India under applicable Indian arbitration law.

72. Consumer Rights

Nothing in these Terms is intended to:

• Remove statutory consumer rights.
• Restrict mandatory remedies.
• Prevent lawful regulatory complaints.
• Exclude rights that cannot legally be excluded.

Where mandatory consumer law applies, that law will prevail to the extent required.

India’s Consumer Protection framework includes specific rules governing e-commerce activities, including marketplace models.

73. App Store Terms

If you access Enclira through Apple’s App Store or Google Play, additional terms imposed by the applicable app-store provider may apply.

These Terms do not replace:

• Apple’s terms.
• Google’s terms.
• Apple Developer Program requirements.
• Google Play Developer Program requirements.
• Applicable device operating-system requirements.

Enclira remains responsible for complying with applicable app-store requirements concerning its applications.

74. Apple App Store

If you download an Enclira application through Apple’s App Store:

• Apple is not a party to these Terms except where expressly stated by Apple.
• Apple has no obligation to provide maintenance or support for the application.
• Apple is not responsible for the application.
• Apple may enforce its own applicable terms.
• Apple may be a third-party beneficiary of applicable provisions concerning the application.

The application must be used only on Apple devices you are authorized to use.

Apple’s current App Store guidelines require applications to comply with applicable laws and contain specific privacy requirements.

75. Google Play

If you download an Enclira application through Google Play:

• Google may impose additional terms.
• Google is not responsible for the Enclira service.
• Enclira remains responsible for its application.
• Applicable Google Play requirements continue to apply.

Google requires developers to maintain accurate disclosures concerning user-data collection, use and sharing.

76. Open Source Software

The Platform may include open-source software.

Open-source components may be subject to their respective licenses.

Nothing in these Terms removes rights granted under applicable open-source licenses.

77. Beta Features

Enclira may offer:

• Beta features.
• Preview features.
• Experimental functionality.
• Early-access functionality.

Beta functionality may contain errors, change significantly, become unavailable, lack documentation or have limited support.

Unless expressly agreed otherwise, beta features are provided without additional warranties.

78. Enterprise Services

Enterprise customers may receive additional services including:

• Dedicated environments.
• Enhanced support.
• Custom integrations.
• Service-level commitments.
• Custom security controls.
• Data-processing terms.
• Custom retention.
• Contractual commitments.

Such obligations are governed by the applicable enterprise agreement.

Where an enterprise agreement conflicts with these Terms, the enterprise agreement controls to the extent of the conflict.

79. Support

Enclira may provide technical support according to the Customer’s subscription.

Support availability may vary by:

• Plan.
• Geography.
• Subscription.
• Severity.
• Enterprise agreement.

Enclira does not guarantee a specific response or resolution time unless expressly included in a written service-level agreement.

80. No Professional Advice

Information provided through Enclira, including AI-generated information, educational content, dashboards, analytics, recommendations and automated responses, is provided for general informational purposes unless expressly stated otherwise.

It should not be treated as professional:

• Legal advice.
• Medical advice.
• Financial advice.
• Tax advice.
• Accounting advice.
• Investment advice.
• Insurance advice.
• Regulatory advice.

81. Analytics and Product Improvement

Enclira may analyze Platform usage to:

• Maintain reliability.
• Detect errors.
• Improve performance.
• Understand feature adoption.
• Develop new functionality.
• Improve security.
• Understand aggregate trends.

Where personal information is involved, such processing will be conducted according to applicable privacy law and the Enclira Privacy Policy.

82. Feedback

If you voluntarily provide:

• Suggestions.
• Ideas.
• Recommendations.
• Feature requests.
• Bug reports.
• Product feedback.

You grant Enclira the right to use such feedback without compensation or obligation, provided that Enclira does not disclose confidential Customer information in doing so.

Feedback does not transfer ownership of Customer Content.

83. Beta and Experimental AI

AI functionality may change rapidly. Enclira may modify:

• AI models.
• AI providers.
• Prompts.
• Workflows.
• Response formats.
• Capabilities.
• Safety controls.

AI functionality may be temporarily unavailable due to third-party provider outages or model changes.

Enclira does not guarantee that an AI feature will remain available indefinitely.

84. Data and Service Dependencies

Enclira may depend on infrastructure and services operated by third parties.

Changes to those services may affect Enclira functionality.

Where a third-party provider discontinues a critical service, Enclira may:

• Migrate to another provider.
• Modify functionality.
• Discontinue the affected feature.
• Provide an alternative where reasonably possible.

85. Security and Credential Responsibility

Customers are responsible for:

• Administrator credentials.
• API keys.
• Integration credentials.
• Passwords.
• Authentication devices.
• Access permissions.

If credentials are compromised, the Customer must promptly notify Enclira.

Enclira may disable compromised credentials to protect the Platform.

86. Suspension for Security

Enclira may immediately restrict access if reasonably necessary to prevent:

• Active attacks.
• Data exfiltration.
• Malware.
• Credential abuse.
• Fraud.
• Abuse of infrastructure.
• Unauthorized access.

Enclira will use reasonable efforts to restore legitimate access after the risk has been addressed.

87. Third-Party Content

Enclira may display content supplied by:

• Customers.
• Vendors.
• Service providers.
• Users.
• External APIs.
• Social networks.
• Other third parties.

Enclira does not guarantee the accuracy, legality or reliability of third-party content.

88. Reviews and Ratings

Where Enclira provides reviews or ratings, users must provide honest and genuine feedback. You must not:

• Create fake reviews.
• Manipulate ratings.
• Pay for fraudulent reviews.
• Impersonate customers.
• Threaten users to obtain reviews.
• Artificially inflate ratings.

Enclira may remove reviews that violate applicable policies or law.

89. Promotions

Customers may conduct promotions, contests, campaigns or giveaways using Enclira. The Customer is responsible for:

• Eligibility.
• Rules.
• Prizes.
• Disclosures.
• Taxes.
• Legal compliance.
• Required registrations or licenses.

Enclira is not responsible for Customer-operated promotions unless expressly agreed.

90. Advertising

Enclira may provide advertising or promotional functionality.

Advertisers and Customers are responsible for ensuring that advertisements:

• Are truthful.
• Are not misleading.
• Comply with applicable advertising law.
• Do not infringe rights.
• Do not contain prohibited content.
• Comply with applicable platform requirements.

Enclira may reject or remove advertisements.

91. Political, Religious, NGO and Community Uses

Enclira may be used by:

• Political organizations.
• NGOs.
• Religious organizations.
• Alumni associations.
• Professional communities.
• Businesses.
• Educational organizations.
• Other communities.

Customers are solely responsible for complying with laws applicable to their sector.

Enclira does not endorse or assume responsibility for the political, religious, social, charitable or organizational views of its Customers or users.

92. Customer-Induced Legal Risk

Enclira may refuse or restrict services where a Customer requests functionality that Enclira reasonably believes could expose Enclira to:

• Significant legal risk.
• Regulatory penalties.
• Sanctions exposure.
• Financial crime risk.
• Security risk.
• Reputational harm.
• Unlawful data processing.

This right does not require Enclira to determine that unlawful conduct has definitively occurred.

93. Compliance With Law Enforcement

Enclira may cooperate with law enforcement and regulatory authorities where required by applicable law.

Nothing in these Terms prevents Enclira from complying with lawful requests.

94. Survival

The following provisions survive termination where applicable:

• Intellectual property.
• Confidentiality.
• Payment obligations.
• Indemnification.
• Disclaimers.
• Limitation of liability.
• Dispute resolution.
• Governing law.
• Data retention obligations.
• Provisions that by their nature should survive termination.

95. Language

The English-language version of these Terms is the authoritative version unless a separate written agreement states otherwise.

Translations may be provided for convenience.

If a translation conflicts with the English version, the English version will control to the maximum extent permitted by law.

96. Contact

For questions regarding these Terms, contact Enclira Labs Private Limited:

• Legal: legal@enclira.com.
• Privacy: privacy@enclira.com.
• Support: support@enclira.com.
• Website: https://www.enclira.com.
• Registered office: Enclira Labs, Arenesha Coworking Space, 6th Floor, The District, Financial District, Nanakramguda, Hyderabad, Telangana 500032, India.

97. Acceptance

By accessing or using Enclira, you acknowledge that:

• You have read these Terms.
• You understand these Terms.
• You agree to comply with these Terms.
• You have authority to accept these Terms where acting for an organization.
• You understand that additional terms may apply to specific Enclira services.

Effective date: 17 August 2026. Version: 1.0.