enclira.

Enclira is built around a simple idea: private spaces should stay on your terms.

This Privacy Policy explains how Enclira Labs Inc. (“Enclira,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit our website, request a demo, create an account, join a community, use an Enclira-powered product, or interact with our services.

By using Enclira, you agree to the practices described in this Privacy Policy.

1. Who We Are

Enclira Labs Inc. is a Delaware, USA company building private, branded community infrastructure for organizations, associations, creators, institutions, civic groups, learning communities, and other member-led ecosystems.

Our services may include community websites, mobile apps, memberships, events, payments, polls, surveys, grievances, learning tools, messaging, marketplace features, AI-powered workflows, analytics, and white-label community systems.

2. What This Policy Covers

This Privacy Policy applies to the Enclira website, Enclira web and mobile apps, Enclira-powered communities and white-label community platforms, Enclira-owned vertical products and networks, demo requests, onboarding forms, support conversations, marketing communications, and any other service that links to this Privacy Policy.

Some communities using Enclira may have their own privacy notices or policies. When you join or use a community operated by another organization, that organization may also be responsible for how your information is collected and used inside that community.

3. Information We Collect

We collect information in a few ways.

Information You Provide Directly

  • Name.
  • Email address.
  • Phone number.
  • Organization or community name.
  • Job title or role.
  • Profile photo.
  • Login credentials.
  • Billing details.
  • Demo request information.
  • Support messages.
  • Community onboarding information.
  • Forms, applications, responses, or feedback submitted through Enclira.

Account and Community Information

  • Member records.
  • Roles and permissions.
  • Group memberships.
  • Community profile details.
  • Attendance records.
  • Membership status.
  • Subscription or payment status.
  • Event registrations.
  • Poll, survey, voting, or grievance submissions.
  • Learning progress, certificates, course activity, or cohort participation.
  • Marketplace activity where applicable.

Content and Communications

Depending on how a community uses Enclira, we may process posts, comments, reactions, messages, announcements, files or media uploaded by users, event discussions, survey responses, grievance or complaint content, and other user-generated content.

Community administrators may have access to content and activity within the communities they manage.

Payment and Transaction Information

If you purchase a subscription, pay for a membership, register for an event, make a donation, buy a course, or use marketplace features, we may collect transaction-related information such as purchase amount, transaction date, plan or product purchased, billing contact details, payment status, and invoice details.

We may use third-party payment processors. Enclira does not intentionally store full card numbers unless specifically stated through a payment provider’s secure systems.

Device, Usage, and Technical Information

This helps us keep Enclira secure, understand performance, improve the product, and prevent misuse.

  • IP address.
  • Browser type.
  • Device type.
  • Operating system.
  • Pages visited.
  • Referring pages.
  • App activity.
  • Login timestamps.
  • Error logs.
  • Approximate location based on IP address.
  • Cookies and similar tracking technologies.

Information from Integrations

If a community connects Enclira with third-party tools, we may receive information from those integrations based on permissions granted. This may include calendar data, email delivery data, communication records, payment metadata, learning platform data, CRM data, or other integration-specific information.

4. How We Use Information

  • Provide, operate, and improve Enclira.
  • Create and manage user accounts.
  • Authenticate users and protect accounts.
  • Enable community membership, access control, groups, and roles.
  • Run events, registrations, payments, donations, courses, surveys, polls, grievances, and marketplace features.
  • Support messaging, announcements, notifications, and communication tools.
  • Provide customer support and onboarding.
  • Process subscriptions, invoices, and payments.
  • Analyze usage, troubleshoot issues, and improve performance.
  • Personalize product experiences where appropriate.
  • Support AI-powered workflows such as onboarding assistance, content organization, recommendations, summaries, moderation support, and insights.
  • Detect fraud, abuse, spam, security incidents, or unauthorized access.
  • Comply with legal, tax, accounting, and regulatory obligations.
  • Send product, service, or marketing communications where permitted.

5. Community Data and Administrator Controls

Enclira is designed for communities that need ownership, structure, and control.

When an organization, association, creator, institution, or group uses Enclira to operate a community, that community administrator may control who can join, what member information is required, which roles and permissions apply, which groups or spaces are private, what content members can view or post, whether payments, events, learning, surveys, grievances, or marketplace tools are enabled, and how long certain community records are kept, subject to Enclira’s technical and legal limits.

For communities operated by third parties, Enclira may process personal information on behalf of the community owner or administrator. In those cases, the community owner is responsible for giving members any additional notices required by law.

6. AI-Powered Features

Enclira may use AI-powered features to help communities work better. These features may support onboarding, recommendations, search, moderation assistance, summaries, content organization, analytics, and workflow automation.

When AI features process community information, we aim to use the information only to provide and improve the relevant Enclira service, subject to the settings, agreements, and permissions that apply to that community.

We do not allow AI features to replace human judgment in important community decisions. Community administrators remain responsible for reviewing AI-assisted outputs before relying on them.

7. How We Share Information

With Community Administrators

If you are a member of an Enclira-powered community, your profile, activity, submissions, and participation may be visible to the community administrators and other members depending on the community’s settings.

With Service Providers

We may share information with trusted service providers that help us operate Enclira, such as cloud hosting providers, storage and CDN providers, payment processors, email, SMS, WhatsApp, or notification providers, analytics providers, customer support tools, security and monitoring tools, AI infrastructure providers, and video, chat, or event technology providers.

These providers are allowed to process information only as needed to provide their services to us.

With Integrations Chosen by a Community

If a community enables third-party integrations, information may be shared with those tools according to the permissions and configuration chosen by the community administrator.

For Legal and Safety Reasons

We may disclose information if we believe it is necessary to comply with applicable law, respond to lawful requests, enforce our terms, protect Enclira, our users, or the public, or prevent fraud, abuse, spam, security threats, or harm.

Business Transfers

If Enclira is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to appropriate protections.

8. We Do Not Sell Personal Information

We do not sell personal information in the ordinary meaning of the word. We also do not use private community data to run third-party advertising networks.

If this changes, we will update this Privacy Policy and provide choices where required by applicable law.

9. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to keep users signed in, remember preferences, improve site performance, understand website usage, protect accounts and prevent abuse, and measure marketing performance.

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

10. Data Retention

We keep personal information only as long as needed for the purposes described in this Privacy Policy, unless a longer period is required by law, contract, security, tax, accounting, dispute resolution, or legitimate business needs.

Retention periods may depend on the type of information, whether your account is active, community administrator settings, legal or regulatory requirements, security and fraud prevention needs, and backup and archival systems.

When information is no longer needed, we delete, anonymize, or securely retain it according to our internal policies and technical capabilities.

11. Security

We use reasonable technical, organizational, and administrative safeguards to protect personal information.

These may include access controls, authentication, encryption where appropriate, monitoring, backups, logging, and security review processes.

No system is completely secure. Users and community administrators are responsible for using strong passwords, protecting account access, managing permissions carefully, and notifying us of suspected unauthorized access.

12. International Data Transfers

Enclira may process and store information in countries other than where you live. These countries may have different data protection laws.

When required, we use appropriate safeguards for international transfers, such as contractual protections or other legally recognized mechanisms.

13. Your Rights and Choices

Depending on where you live, you may have rights to access your personal information, correct inaccurate information, delete certain information, withdraw consent where processing is based on consent, object to or restrict certain processing, request a copy of your information, opt out of certain marketing communications, and appeal or complain about how your request is handled.

To make a request, contact us at privacy@enclira.com or hello@enclira.com.

For information controlled by a community administrator, we may direct your request to that community or work with the community administrator to respond.

14. Marketing Communications

You may receive emails from us about Enclira, product updates, demos, onboarding, or community-related information.

You can opt out of marketing emails using the unsubscribe link in the email or by contacting us. We may still send transactional or service-related messages, such as account, security, billing, or community notifications.

15. Children’s Privacy

Enclira is not intended for children under the age required by applicable law unless a community has appropriate permission, consent, and safeguards in place.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to Enclira without proper consent, contact us and we will take appropriate steps.

16. Sensitive Information

Some communities may use Enclira for healthcare professional networks, civic participation, grievances, education, professional associations, or other contexts where sensitive information may be submitted.

Users and community administrators should avoid submitting sensitive information unless it is necessary and appropriate for the community’s purpose. Community administrators are responsible for configuring their community and collecting any legally required consent or notices for sensitive information.

17. Third-Party Links and Services

Enclira may link to third-party websites, apps, payment providers, video tools, integrations, or services.

We are not responsible for the privacy practices of third parties. Please review their privacy policies before using them.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we may notify users by updating the date above, posting a notice, sending an email, or using another appropriate method.

Your continued use of Enclira after an update means you accept the updated Privacy Policy.

19. Contact Us

For privacy questions or requests, contact Enclira Labs Inc., Delaware, USA.

Email: hello@enclira.com. Privacy Contact: privacy@enclira.com.