Members scattered across tools
Today's setup (Public pages, Forms in folders, Hotlines) breaks the moment your community starts to scale.
USE CASE
PUBLIC BODIESCITIZENS
Public bodies, departments, and civic organizations
A private, structured way to engage citizens, members, teams, and program communities.
Bring citizens, departments, and program teams into a private community system — built for engagement, grievance handling, and program transparency.
No generic pitch · Tailored walkthrough · Private by default
Citizens + departments
Polls · grievances · programsActive campaign
Ward 14 · Park upgrade poll
1,824 responses · 88% supportive
Open grievances
47
Avg resolution
3.2d
Active members
liveMAASRKSLDN+312
Today
How civic communities run right now.
Most civic communitiesstitch their community together with the tools below. It works — until it doesn’t scale.
No verified identity
Without a shared member system, you can't tell who's active, who's verified, or who's truly part of the community.
Decisions stay offline
Important community moments — events, votes, grievances — happen, but the follow-through lives in someone's head.
Today
- Public pages
- Forms in folders
- Hotlines
- Manual updates
- Scattered programs
- Email blasts
With Enclira
- Citizen groups
- Program updates
- Grievances
- Surveys
- Events
- Reports
Outcomes
What this community can unlock.
01 / 06
Structured grievance handling
Citizens get a clear path; staff get a workable queue.
02 / 06
Program transparency
Updates and outcomes shared with the communities they affect.
03 / 06
Verified citizen engagement
Polls and surveys with eligibility — beyond noise on public posts.
04 / 06
Event-driven participation
Town halls, cleanups, and drives with member-aware RSVPs.
05 / 06
Direct outreach
Reach the right wards, groups, or program participants.
06 / 06
Real reports for leadership
Activity becomes data without re-entry.
Recommended modules
The stack for civic communities
resolve.
Grievance & request management
resolve. helps communities collect grievances, service requests, complaints, approvals, and follow-ups in a st…
Explore modulesurveys.
Polls, surveys & voting
surveys. helps communities run polls, surveys, voting, and feedback loops inside the same private member syste…
Explore modulethread.
Communication & messaging
thread. brings announcements, discussions, group chat, outreach, and member updates into a private communicati…
Explore modulegather.
Events & participation
gather. helps your community plan, announce, register, attend, and follow up on events from inside the same me…
Explore modulemarket.
Marketplace & commerce
market. helps communities launch stores, services, donations, paid offerings, and marketplace experiences tied…
Explore moduleMember journey
Every member moment in one system.
- 01
Join
New citizens sign up and verify their identity from day one.
- 02
Belong
Members get a profile, a group, and a role in the community.
- 03
Participate
Conversations, events, and decisions happen in one place.
- 04
Contribute
Members take roles, lead programs, or back the work financially.
- 05
Return
Updates, renewals, and recognition keep members engaged long-term.
Who shows up
Roles that bring this community to life
C
Citizens
Verified residents who participate, raise issues, and vote.
DS
Department staff
Receive, route, and resolve grievances and requests.
PL
Program leads
Run civic programs and report outcomes back.
PR
Public representatives
Make announcements and engage with constituents directly.
Launch in six weeks
Discover. Map. Launch.
Phase 01 / Discover
What your citizens already do
We map your existing members, rituals, tools, and goals.
MembersRitualsToolsGoals
Phase 02 / Map
Shape the system around them
Modules, roles, brand, language, and access tailored to your community.
ModulesRolesBrandLanguageAccess
Phase 03 / Launch
Go live, branded and private
Your community runs on its own system — web and mobile, day one.
WebMobileBrandedLive
FAQ
Questions public bodies, departments, and civic organizations ask.
How do you verify citizens?+
We support verification flows tied to address, ID, or department-specific identifiers — whatever your body already uses.
Can grievances be anonymous?+
Yes. resolve. supports anonymous intake with still-trackable case status.
Can we run ward-specific groups?+
Yes. Groups can be scoped to ward, locality, or program community.
Can we publish program updates and reports?+
Yes. thread. + announcements ensure the right citizens hear about programs that affect them.
Is this suitable for sensitive civic data?+
Role-based access, audit trails, and privacy controls support sensitive workflows — review with your compliance team for specifics.
Ready to build a private system for your civic community?.
No generic pitch. Just a clear walkthrough for your department or program.